We went up for dinner and the hostess told us they...

We went up for dinner and the hostess told us they were closed for an hour until dinner. (At this point she wasn't rude, bit certainly disinterested and dull.)
We say we'll wait. We sit there an hour and wait.
When it's five and the guests at the lodge start coming in to be seated we go up to the same hostess, who then very dismissively informs us we didn't get a reservation and it'll be over an hour before she can possibly seat us.
Why didn't she share this info when we first approached her? Why couldn't she be as single iota friendly or helpful?
Is this acceptable customer service for this establishment?
These questions will remain unanswered as we will sure as hell never go there again.