Sarah Cason

Review of Blacklane GmbH

I have used blacklane in the past and had wonderfu...

I have used blacklane in the past and had wonderful experiences. I recent took my daughter to NYC and thought to book blacklane because of my previous experiences. My daughter is toddler and needs a car seat which they provide. Unfortunately 30 minutes before pick up, I receive a phone call that they cancelled my ride. I was stuck at Newark airport without a car seat (Uber does not provide family Uber in the state of New Jersey). I was Stuck with finding a car service last minute and paying a ridiculous amount...most importantly though, my daughter s safety was at risk without a car seat. The kicker, blacklane just left a message- and offered a 25 credit towards my next ride....no offer to get me another car or make it right. If I were by myself, probably not as upset, but when my family is Involved and more importantly their safety, I m done and won t be using them again. Who cares about 25 dollars I care about a prompt pick up, providing what you pay for and proper customer service if there s an issue.