K

Kimberlee Johnson

4 years ago

We were two moms traveling with 5 kids in two sepa...

We were two moms traveling with 5 kids in two separate rooms with two very poor similar experiences. When we arrived at 11pm due to a late flight with very tired children, we were told our rooms were not ready but that we could be put in a gulf view room for just the first night and then have to move rooms the next day. We weren t given a time that we would need to move so it made the first day stressful and moving rooms is VERY difficult to do with children. We were never offered anything at all for this inconvenience. The rooms were small and dirty, there was food on the floor and a whole in the bathroom floor. The pool bathrooms are beyond dirty and gross. Everything is overpriced for the poor quality. The Konk club is dirty and incredibly small and the process for signing in and making crafts is slow and unorganized. The one positive thing I have to say is that the staff was all very friendly and enjoyable, had they not been we would have nothing good to say about this stay.

Comments:

No comments