Shanae Young

Review of Hilton Fort Lauderdale Beach R...

While the hotel itself was beautiful, I urge every...

While the hotel itself was beautiful, I urge everyone to make sure that they take their belongings with them. On my way out of the hotel on checkout day, I saw that I had left a very expensive bottle of face wash in the shower. I was in a hurry and asked my boyfriend if he could pick it up for me. However, he did not hear me and we ran out without it. That day when I called about it, they said they had never found it and when I spoke with the manager, the story was that they threw it out. 2 weeks went by of providing receipts and proof of purchase and they still had reasons as to why they could not reimburse me. I guess I just took for granted their policy of mailing any items left behind and did not think that a hotel of this caliber would be so tacky. My mistake. So again, be careful and make sure that you give yourself enough time to thoroughly pack all of your things. On the bright side however, some employee has an awesome face wash.