Zach P.

Review of US Installation Group

This was an absolute waste of time.

This was an absolute waste of time.

My wife and I had bought some vinyl flooring and needed it installed. This was contracted out through the Home Depot based in Gainesville, GA. We had problems getting material from the get-go, and once we had the material, we had to wait two weeks for an installation date.

When the installers got here, who were as professional as they could be, they notice some problems with the flooring, the main being that the slope was around 4%. He called his head boss and he said that USIG would be calling me. The lady called me and said they COULD NOT install the flooring until that was fixed. The installer was saying it was probably a warranty issue, that they wouldn t want to warranty something that could possibly cause an issue with the flooring, which I understand. I was willing to sign off an installation without a warranty. I don t understand why I can t hire someone to put flooring in my own freaking house.

I recommend to this company to let your customers actually pay you to get a job done, and let them sign off on an installation without a warranty. I will be sure to tell about my experience with Home Depot and USIG to anyone who needs flooring installed.