KD S

Review of Northern Colorado Air Inc.

I hired them from afar to install a new heat pump/...

I hired them from afar to install a new heat pump/air conditioner. They failed to notify me about installing a new circuit box in a wall; so now there is a circuit box right next to the furnace that was not discussed. It would have been nice to have had a conversation about options on where to put the box or to even know that this was going to be needed prior to the install. The documentation they left was minimal. I had another unit installed at a different home and was given far more information and details about the unit and plans for installation. When I went to register the unit with Lennox I had not been provided information on the serial numbers required. I emailed them and was told they would do the registration. I have received no notification that it was submitted. It is my perception that there was a disconnect in communication. I also suspect that the service man took 3 NEW filters that were in the closet where the unit resides. We purchased them just a month before the new unit was installed and left them at the house. These filters could have been used at our other home and when I contacted them about it, I was told - we don't know what happened to them. I highly doubt they just walked away themselves. They were nice, high end filters! The man who did the quote was personable and prompt, but that is where the communication ended. I wish I had gone with a different dealer.