Madeline Cohen

Review of Boone Honda Motorcycles

My partner bought his Honda Civic from this dealer...

My partner bought his Honda Civic from this dealership, and today we brought his car in for just an oil change. We assumed that since he had spent so much money with them that it would be the most affordable option, or maybe even cheaper than another shop. We made it very clear in person and on the phone that all we wanted was an oil change. Nobody explained that it was a package deal with the tire rotations and everything else until after all was said and done and we were asked to pay $80. Hollye did nothing for us except explain the situation away. She did not offer any type of remedy and myself being someone who has worked in customer service for seven years, I am disappointed with this service. The odds of us ever bringing our cars here for service again are very low and we won't be recommending it to our friends or family.