very impolite and not a good service, I was told d...

very impolite and not a good service, I was told during the request of a new passport that when my passport would be ready I would get a message via email from the embassy. I just check the website with my tracking number and the passport seams to be ready for pick up already since 2 days ago. I called the number on the website and during my conversation with a dutch speaking person she told me that she could not check my tracking number and she hang up on my face while I was talking with her. Sometimes I forget that the dutch do not know how to work in the public services.