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My partner and I first started going to "The McKay...

My partner and I first started going to "The McKay" as we called it about 7 years ago and it quickly became our favorite store. We came in nearly every weekend. The selection and staff were helpful and genuine and seemed like family. They gave decent cash and store credit (whichever you prefer) and it was lovely.

However, within the last two years Edward McKay has turned into what we could only describe as "businessy". The customer service has gone, we came upon hard times and asked them to give cash for blu-rays (when they were doing that) and they gave us 9 dollars for over 20 blu-rays and turned the rest into trade credit knowing that is not what we asked for, in addition to being told that we couldn't get the stuff back when we didn't want the, frankly, pittance "because it would take a long time". I get that it is a business, but it's just sad to feel like I'm being taken advantage of. I honestly don't know if I'll ever go back to what used to be my favorite store.

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