Aileen Bryson

Review of James Frew Ltd

Very elderly and frail parents left without proper...

Very elderly and frail parents left without proper heating and been waiting since before xmas for repair despite being loyal customers for many years. 10 day repair now into 9th week with no communication or progress. Mum 87 caring for a husband 90 with dementia trying several times to get a response or speak to someone in charge to no avail despite money being taken from their credit card . Appalling customer service particularly at the coldest part of the year. to an elderly vulnerable couple. Is it verging on fraud to take payment with no service ???