A Barakat

Review of Alvisse Parc Hotel

update: as you can see from the hotel's reply, the...

update: as you can see from the hotel's reply, they don't really address problems

Very clean and nice. Room was spacious with huge bathroom, big wardrobe, safe, large tv and view of the high mountain with trees. Large parking spot. Good sized pool. Cleaning staff were extremely nice and polite

Issues I had:
- The shower wasn t working properly in my room. It started by alternating between cold and boiling water then only boiling water. My daughter was about to be burned before I grabbed her quickly. I flagged it the next day to the reception and they said will be fixed. I went out all the day then at night asked the unfriendly receptionist about it and she said normally it will be fixed without even checking, i asked her politely to check but she insisted it s generally fixed. Went to my room and it was still not working again alternating temperature. I left the next day. - Half reception staff were not friendly, others were. I had 2 that are really bad and 2 that are good. My friend had someone that was insisting on something the doesn t make any sense in credit card payment and when my friend tried to explain she said to him are you interrupting me!!! How can this be even a customer service?! You shouldn t have unfriendly faces when you go to reception. - would have been nice if there were iron or kettle in the room. Also no complementary items as in most hotels.