Vanessa Frost

Review of Crowne Plaza Hotel Burlingame

First, I am writing this review via my phone, so I...

First, I am writing this review via my phone, so I am not in the best space to write the complex review thos requires. --------- Now the problems we had with our stay at the SF Crowns Plaza. On the surface, the hotel looks and feels like a solid three star hotel, but over the course of about a week my husband, our friend, and I encountered numerous issues that led us to leave three days early. The number one issue is the poor level of maintenance by hotel staff. On their own I wouldn't even bother mentioning them, but there were issues with: 1) holes in the blackout curtain 2) dying fire alarm batteries 3) broken TV remotes 4) broken refrigerator door 5) garbage under the bed In the case of the TV remote it caused the TV volume to constantly ramp up to 99. When we called for maintenance my husband explained the situation and was either argued with or wasnt understood, so the guy changed the channel off of where we had it and blasted the room with audio. He then turned the TV off and took the remote out of the room. The battery door was screwed on so we couldn't just take the batteries off. The refrigerator door was actually the cabenit door to the refrigerator and would not remain closed. As you could imagine it was inconvenient that the door continually swung open. Again, by itself .. not ground shaking, but in aggregate it is a significant indicator. Garbage. At one point we dropped a lid which rolled under the bed. When my husband went searching for it he gave up looking for it after finding other garbage including an old medical bracelet. FYI: the lid may still be there. Safety and employee behavior was another concern which included: A) unattended open window to the hotel roof B) mishandling of stored luggage C) lack of awareness by staff Roof Access: where the elevators were there is a window with a lockable handle, which led to the roof of the hotel's first floor. This window was left unlocked and OPEN for three days. In fact it was closed only after my husband complained about it to hotel management. This is only part of the hazard however, since there was not once a staff member in sight who could prevent customers (including children) from walking out onto the roof. Luggage: when we first arrived there was a mix up with our room (at least partially our fault), so we left our luggage with the hotel staff until the rooms were ready. When we returned the staff retrieved two of our suitcases and one of someone else's. Our luggage is identical and the other person's luggage did not match. Awareness: I am/was recovering from surgery and am/was not fully able to maintain balance, so it was a bigger deal than it may seem when as we entered the elevator on our last day on of the staff ran his (very large) garbage container into me. That may seem small, but it was unnecessary and irresponsible. Dining is the final issue. Their Cobb salad was consistently good, but generally speaking we did not enjoy the quality of their food and ordered out often. We were given breakfast vouchers but used them only once due to food quality. There were a few other odds and ends ive left out but these were the main bullet points.