George Silva

Review of Ferman – Harley Davidson(Brand...

THE BEST BIG TICKET PURCHASE EXPERIENCE EVER !!!

THE BEST BIG TICKET PURCHASE EXPERIENCE EVER !!!

I purchased a '12 Street Glide earlier this month and Tampa Harley Davidson gave me the best price and terms over several dealers. On the way home (over a hundred miles away) I experienced an electrical glitch. Needless to say, this was frustrating and disappointing. The FANTASTIC crew at Tampa Harley took what was a VERY dicey situation and made it an opportunity to shine at every level. Every person I was in contact with was the very definition of customer service and satisfaction. Mike the General Manager, Gary in Sales, Josh his Sales Manager, Rufus the Service Manager, Don in parts, Art the Driver and George in Facilities Maintenance were exceptional in making me feel as though I was the top priority and the most important member of their family. This crew should give seminars on customer service. There was no "not our poIicy or not my job" mindset. Everyone at every level and department was polite, helpful and sincere in helping in any they could. Many companies could learn alot from them. I would recommend, no INSIST, that if you are considering buying a Harley Davidson, do it at Tampa Harley. I read reviews from others in the past that said they traveled (and passed other dealers) to get here and I didn't understand why. NOW I DO.
Go there and buy with confidence !

Thanks to all at Tampa Harley Davidson, you're the BEST !