Jessica Brandon

Review of Pier Magic Foundation Speciali...

Roger and his crew were nothing short of amazing. ...

Roger and his crew were nothing short of amazing. I got my foundation repaired, a drainage system installed, and sump pump installed. From the get go we had to make changes to the plan due to having a deck in my backyard, but they adapted and overcame no problems. They were very knowledgeable on the process, on the different items being installed and how they worked, explaining every step along the way, and answering any of my questions. When they finished in the afternoons they would clean up any messes they made from their work that day, making it look like they were never there. When done cleaning Roger would discuss/show me what they did during the day and tell me the game plan for the next day. The first day we had to call out a plumber to move some water lines and fixed a sink drain pipe that had separated when the plan changed, and they told us they couldn't come until the following morning. The crew adapted yet again and adjusted what they could get done until the plumber showed up. When he arrived the next morning they worked around the plumber no problems. The following day after that just when it looked like everything was going smoothly, and when the crew was laying fresh cement they heard the water line bust. It was spewing water everywhere, and directly onto their cement. I didn't have a meter key handy to shut the water off. Roger and one of his guys followed me to the meter, his guy ran to get a wrench to shut it off for me. If it wasn't for them I would have had water all over my floor and their cement. Once the water was shut off the crew decided to dig up that section of cement for fear that when the plumber did arrive later that evening, after they had left for the day, more water would drop from the pipes and ruin it. After the plumber left that evening I noticed the kitchen sink drain was leaking again. After doing some handy work to remove the water pooling on the cement, and to avoid ruining it in another location, I called the plumber to come out yet again for the third time. So again on the last day Roger and his crew had to work around the plumber's mistakes/corrections. They relaid the cement they had to remove the previous day and finished the job. Despite having to work around a plumber, and despite having to make last second changes they never got frustrated. They were always professional, and I would highly recommend this company to anyone looking to do any foundation repairs. They, like I said earlier, we're nothing short of amazing. Very professional guys, and that's with them driving an hr each way to my house. They were great to work with, and we're confident we made the right choice in choosing PierMagic.