Kyle Chow

Review of The Ford Store San Leandro Lin...

Dropped off my car on 1/22/2020 for diagnostics of...

Dropped off my car on 1/22/2020 for diagnostics of heated seats and they found out what was wrong. Dropped off the car again on 02/05/2020 to get the heated seats fixed and i was promised to get updates... didnt get a single one until i physically had to go to the store and ask. My first phone call update was 02/14/2020 when they said the fixed the initial issue, but there was another issue with the heated seats (but the diagnostic didnt find???). They added to the RO without my consent and began working on it, then i found out when i went in to ask for an update. I was promised again that they were gonna order the part that day and that i can have my car back today 02/17/2020... but what do you know... not a single update and when i called, they said it was nowhere close to being done. Its been 2 weeks since i dropped off my car just for heated seats and they still havent fixed it. They wouldnt give me a rental because im not 25+ and they are just opening their mouths asking me to pay up.