I have bought three cars from here, a 15 Explorer,...

I have bought three cars from here, a 15 Explorer, 16 Transit 350 van and a 14 Camaro. Bought all from the same salesman Matt King. Matt was awesome to work with and have sense traded the Camaro for a 13 F150 from guess who, Matt King at another dealership. Sometimes it not the dealership it's the salesperson. As to the service department, I can only say I have dealt with them three times and only one might have been positive. The only thing I can get them to do is tell me to make an appointment. My Transit has a recall notice for seatbelt issues and going to take two appointments, one to look at and the other to fix it. At the time it was the only Transit they had sold and have the vin to check if it is on the recall list. Website says service department is open from 8-12 on Saturday but doesn't say that is only Quick Lane. Went by this morning to see about having a flash done on my F150 for a trailer brake control was told can't do it till Monday because no tech on duty and the cost would be $99 for a twenty minute process. It would take longer to do the paperwork than the process. The friend who told me to give them a shot was promised a "Bird Dog" fee for referring new customers and he has yet to see it. I dread the day I ever need them for something big. I have heard about too many nightmares about their service department and gives me chills.