Clara Sofie Rose

Review of Generator Hostels Hamburg GmbH

The staff is totally indifferent to their guests. ...

The staff is totally indifferent to their guests. We were stuck in an elevator for over half an hour and the only one who helped us was the man from the elevator alarm button. When we finally got out there was no one checking up on whether we were okay. Also when we checked in and out they seemed to be totally uncommitted and hated their work.
Room service did not clean the room, however, they took our towels and chose not to give us new ones.
It gets unbelievably hot inside the room during the summer holidays and the bathroom is 3 times worse.
When the rooms got really hot we had to sleep with the window open, which made it difficult to sleep for the noise. The area is very exposed with a lot of homeless and criminals, which does not make it very safe to go there in the evening. All night there are drunk people making noises and police sirens.
It was not possible to use the Chromecast on the TV and we tried everything. As two reasonably knowledgeable people, we tried all the tricks we knew about, but since Chromecast does not support WiFi with pop-up login pages, it was not possible to make it work. There were no other channels a generator own, which quickly gets boring when watching the same video over and over again.
The internet was really slow, it was almost impossible to use it at all.
The breakfast was boring and there was not very large selection.

Next time we will find another place to stay.