tiana dahir

Review of Empire Today, LLC

Do not use these guys!! Permanently scared my dau...

Do not use these guys!! Permanently scared my daughters foot, and destroyed our landscaping, which costs thousands of dollars to repair. Third party installers, not Empire employees. Empire immediately sent us to a third party insurance company that the no name installers use, rather than dealing with it themselves. Currently interviewing attorneys.
This install took over three weeks for three four small rooms. They kept forgetting tape so three different crews were at my home over three weeks. My 6 and 8 year old daughter's feet were cut by stepping on the tacks leading into the rooms with the new carpet installed because Empire did not hammer tacks down. It's been over three months and my daughter still has a hard scar on the ball of her foot which is painful. The first installers that came got stuck in our driveway for over 4 hours and caused thousands of dollars crushing our railroad ties that surround our land trying to get out. Two tow trucks had to get them off our property at 11pm. I have been emailing corporate for three months and they finally told us to deal with a third party insurance company because the installers were third party contractors. Empire washed their hands with us. BEWARE INSTALLERS DO NOT WORK FOR EMPIRE!!!! If something goes wrong on your property or injury, you will get the run around like us.