My wife was in for surgery and stayed overnight. ...

My wife was in for surgery and stayed overnight. Her food (eggs) was cold and she was awake when it came. Asked to leave room before checkout and before lunch that was ordered. She will no doubt be charged for the lunch. Asked for juice, never received it. Was told she would have a private room but she did not. She was dumped in the discharge lounge adjacent to the main hospital and no one informed me before I picked her up. Was not wheelchaired to the car after having 5 hour of surgery. No consult and no aftercare instructions communicated. No wonder they have lost 20+ points in ratings. Next time we need to go n for surgery we will go to Stanford.