I was looking forward to staying at the London Pul...

I was looking forward to staying at the London Pullman as my past experience with Pullman was great in other countries. I advised of an early check (6am) in but was not noted in my account when I arrived and was told there was no room available and was told I can use the gym to freshen up. Strangely enough after 30 mins due to the great service & help provided by your colleague Tim (frenchmen)there was a room available. Obviously your previous staff was not in a very helping mood as I believe its not possible to have a room suddenly available in 30 mins in such early hours. Despite this it was a good stay and again thank you Tim and this is what customer service should be.