Daniel Cowan

Review of Cracker Barrel

Saturday, January 19, 2019 | Server was very nice ...

Saturday, January 19, 2019 | Server was very nice and efficient. For a change the food was plenty (not tiny portions), and was fast. Previous visits were a 1 to 3-star experience, but oddly the same manager was seen. Hopefully this is a change coming. Waitress in general, food quality and quantity, along with speed of service get 5-stars - but the paragraph below can't be overlooked.

When I arrived at the restaurant the table still had crumbs and our chairs had food stuck to it. The floors were dirty... all floors. An individual cleaning the tables was using the same dry washcloth and handling the condiments while handling dirty dishes. This is a regional Norovirus outbreak lying in wait. Store cleanliness and unsanitary practices get a 0-star rating. My final disposition, like many other Cracker Barrel's, a very unfortunate 2-stars.

How to change this? Cracker Barrel, as in Cracker Barrel Headquarters on Hartmann Drive, needs a major change when it comes to sanitation and cleanliness. A sanitary solution should be used to give all tables an anti-viral/anti-bacterial wipe down. The design of future stores need to provide handwashing stations. "Busboys" need to also stop at tables that customers have finished eating and remove plates, rather than waitresses. Waitresses do not need to handle dirty dishes, then turn right around and handle fresh food. This happens at each and every Cracker Barrel I visit in and out of Tennessee.