Pani F

Review of Serenity Rejuvenation Center

RUN AS FAST AS YOU CAN FROM THIS PLACE. IF YOU CAR...

RUN AS FAST AS YOU CAN FROM THIS PLACE. IF YOU CARE ABOUT YOUR SKIN!!!
I waited so long to write this review as I was hoping this business to take care of the mess they made on my face but that never happened. I have finished two of my three sessions, my face burned and there is a scar on my lip and they refused to do the third session nor refunding my money back.

Here is the story:
I had a laser hair removal session at Serenity Rejuvenation Center on Wednesday, March 21st at 12.15pm and it went awful! By the end, I was literally in tears because my upper lip felt like it was on fire.

A technician did my laser, I kept asking for breaks during the session and even had to move my face out of the way so she would STOP.

Anyway, my lip instantly scabbed and was burning for 72 hours after the procedure...even while constantly applying aloe vera gel. It's Nov 5th and my cupid bow disappeared as well as my upper lip line has no shape!!!

I contacted the clinic, talked to Dr. O'Connell but he was not helpful at all. He emailed me just to cover what his staff did to me but in reality, when I called several times and even showed up, they refused to help. I am now going to a dermatologist to fix the problem. It has cost me a lot of money and time. Horrible!

I attached pictures for the record.