T Richardson

Review of Seminole Hard Rock Hotel & Cas...

I was so disappointed with the service we received...

I was so disappointed with the service we received. I booked a East wing room for the weekend for my daughters Birthday. We enjoy swimming and viewing the pool. 3 pm check in was a joke because 7 pm our room was not ready. We ended up on the West wing. I wanted to cry, the sheets were as wrinkled as the shower curtain. The room was not worth the price and the view of the pool was obstructed by the roof. I expected more and better service than this. I will book with a surrounding Hotel and take the shuttle to the Casino. We enjoyed shopping and the steakhouse.