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Review of Rheem canada

Should of read the reviews before buying this. Cal...

Should of read the reviews before buying this. Called and ordered a part under warranty. They said it was being shipped in the aftertnoon. Called today after reading reviews to make sure it was shipped and sure enough there is no record of it. Talked to warranty department again and was told that I do not know what I am taking about. I don't need the part that I need. They needed to see photos and it was likely not going to be covered. Day two without hot water. The temperature here last night was 5degrees celcius. No parts available locally or in Canada. Not sure why a big store like home depot would even sell this junk.