Mark Paschke

Review of Northern Colorado Air Inc.

I called Northern Colorado Air in June because my ...

I called Northern Colorado Air in June because my home HVAC system was due for annual inspection and maintenance. They were unable to schedule me until more than a month out, which I figured was OK since it was just routine. The day before my appointment they called to remind me that I needed to be at home for my 3-5pm service appointment window. I came home from work early only to wait and wait. At 4:45 I decided to call to see when I could expect them. I got a message saying they were closed and their normal hours were 8-5. I waited until around 5:30 and then decided to call their after hours number to see if someone was still coming (we had plans for the evening and needed to know). I was asked if I could wait on hold, which I did for about 20 minutes before giving up.
It s now 3 days later and I have not yet received a call to apologize for not showing up or to reschedule. If Google allowed zero stars for a rating I would give Northern Colorado Air a zero because for my experience a one is one star too many.