Jannette Carter

Review of Bridgeborn

Me and my family purchased a home in Graystone Res...

Me and my family purchased a home in Graystone Reserve recently. It was a very rough process and I went through a lot of up s and downs that were very difficult for me and my husband. There were even times where we wanted to walk away but 2 people specifically were so helpful that came in towards the end. Jessica in the sales office was so kind and patient with us. Any questions we had she answered, even when others seemed as if they didn t want to deal with our issues she was always ready, willing, and able to help us and went above and beyond to assure we were happy. We received a great closing gift that we loved so much. She apologized for how we were feeling and showed compassion which is something no one else had done. She reassured us that from that point on her goal was to make sure we were happy and she was so right. Lastly we had another young lady that worked out on the property named Talisa. This young lady did our walk throughs which were great. She was so informative and answered all questions that we had. She took her time and not once did we feel like we were getting on her nerves. Anything that needed to be fixed after that walk through she fixed and was in and out of our home fixing things we had on our list. We were given an incomplete Warranty book by Katrina and Talisa went and got us a new one with all of the information we needed and explained everything to us in the book which we didn t get when it was first given to us. Even after she unfortunately was no longer working here in Graystone she still helped us without any issues and most importantly when she said she would do something she did it. We truly lost a great employee at Graystone when she was moved. If it had not been for these two young ladies I don t know what my experience would have been but because of them I m giving a 5 star review. If you can see this Jessica and Talisa thank you so much and keep up the great work.