Amy Ashley

Review of Radission Hotel Grand Rapids R...

Hotel staff need a complete 180 on hospitality. We...

Hotel staff need a complete 180 on hospitality. We drove several hours after work to arrive at the hotel at 1am, when we were told that the reservation was canceled. He got us a new reservation, but the amount charged to our card was over $75 more than the amount we signed for. We called to question and he said we were lying. 45 minutes later, the heater started blowing out cold air and the thermostat began flashing on the wall. When we called to see if he could check it, he said "What do you want me to do? Start a fire?". He did not offer a new room or even extra blankets, instead told us we can leave if we're not happy. By this time it is 3am, so we sleep in a cold room. After lukewarm showers, we decided to leave. During check out, we asked for a manager and the desk clerk said he won't be in today and we can "just wait all day if you want". He then started recording us with his phone and refused to call the manager or print a receipt to show that the second night was indeed canceled.