The people there do not know how to return a phone...

The people there do not know how to return a phone call. So what's the sense of having a voice mail. Then when you call and you tell the lady who picks up the phone that you want to speak to this person directly, the lady then says they can't do that but can call to see if the person you want to speak to is there. Then they check and they are the lady comes back and asks my name then puts me on hold again. Then comes back on the line after a few minutes and says the person is not available. Right good one try again. 0 stars for no call back as well as the above situation.