Kelly Nestor

Review of SERVPRO of SE Cincinnati

I would not recommend this branch of Serv Pro to a...

I would not recommend this branch of Serv Pro to anyone I know. There were many issues along the way that I find to be unacceptable and want to provide feedback to those that take professionalism and reliability as seriously as I do.

The initial booking was easy, but that is the only positive comment I can think to make. For one, my paperwork was lost and I had to follow up to even get in their schedule 5 days after I called to have sewage cleaned. The two workers that came were very young and unprofessional. When they came back to remove the fans, I had to make a third request for them to take damaged materials (and other items that sat in sewage until they arrived) out of my basement. They broke an item as well after I asked them to unstack items they had stacked into the corner that rose to the ceiling. I requested they email the customer service survey (because I did not feel comfortable completing it in their presence on their tablet) and never received it. As you will be using this company during a assumably stressful circumstance, you should go to another branch that is hopefully more reliable and professional.