This summer my friends and i visited the park and ...

This summer my friends and i visited the park and made a reservation to stay in the two bedroom cabin that sleeps 6 and has grill and picnic table outside. When we arrived at the park we were told that our cabin was not ready but it would be ready after the tour, we paid for the tour and our cabin at that time. After the tour we were told the cabin still was not ready but to come back in an hour. After returning later in the day we were told our 2 bedroom cabin was not available and we would instead be staying in a FEMA trailer #1. This trailer is basically a studio with had one bed, a couch and a chair. There were only 4 of us, 2 of us shared a full size bed, 1 person ending up slipping on a couch and 1 person ended up on the floor. The trailer did not have a grill so we could not cook the steaks we brought and ended up having burger king for dinner. We left at 7am in the morning since everyone was having trouble sleeping due to the lack of beds in the trailer. Later that day I called and complained. I said I thought we should get a partial refund since we did not get the cabin we paid for. After calling for over 2 weeks I did not get a refund or a return phone call.

The tours was also awful. Our tour had about 70 people. During the tour they take everyone to see an animal and in order to sell you a CD with photos on your way out every person's picture is taken with the animal so you see the animal then stand around 30 minutes while they take pictures. After 30 minutes you move on to the next animal. There are 4 animals with photos stops on the tour and the tour seems to drag on forever without you seeing much of anything. My final complaint is that the entire time we were there they were trying to get donations.