Went on for a detail and a winter to summer tire s...

Went on for a detail and a winter to summer tire swap. Received no word on status. Called in the evening and had to leave a VM. No response. Called Saturday morning and was told the car was ready. Went to pick it up. Service advisor tells me he called twice and left VMs. My phone shows no record of any calls. Adviser knocks 20% off so somewhat mollified. Get home and discover summer tires were not in trunk as promised. Another trip to pick them up. Very ticked off. Will think twice about returning.