Below is the review I had left on Yelp after being...

Below is the review I had left on Yelp after being very frustrated and having no communication from your dealership whether email, text or phone, evidently the review was in the not recommend area and as of yet no one has responded to it. All par for the course.

To add to this review, and I could go on and on. I can say with out a doubt to experience truly remarkable customer service go to Kuni Lexus. I had to stop by there this weekend to learn how to return my lease car and if I had not purchased my current vehicle from Schomp I would buy from them. The customer Service was exemplary and I was only there to pick up a part and from walking in the door to being personally walked to the parts department as well as meeting the GM on the way out. It was an experience.

It is truly amazing that in this day and age that customer service has gone the way of the dinosaur. I recently purchased a CPO BMW X3 from Ralph Schomp BMW. I had spotted the car I wanted on their web site and the sales person who worked with me was excited to sell me the car. It was even held for me with a deposit. Then after that it became a game of trying to find out what was going on. Having to call and track people down to get a ride to buy the car as well as trying to figure out how to access my financing to set up my payments.

The buying process was easy except for the fact the salesperson was not aware of any national sales deals and had to be reminded after I had checked your website that morning, they did go with the lower rate. After buying my vehicle every thing stopped, except for a Congratulatory form letter with a survey wanting to know if I would recommend the dealership to my friends. After that no calls, no texts, no thank yous, no heres what's coming, not even a email advising me about my financing. Customer service died with the sale. I had sent texts and emails with no replies. I even called th BMW 800 customer number who said they could not do anything except send a message to the dealership and they would contact me in 3-5 business days which hasn't happened either. BMW is a great vehicle, the rest not so much.

I Still have never received any additional emails texts or phone calls concerning anything about my vehicle.

Thanks,

James Wiencek