Molly Smith

Review of Woolley Grange Hotel and Resta...

I booked a spa day for my mum and me to enjoy as a...

I booked a spa day for my mum and me to enjoy as a pre treat for Mother's Day.
I booked via email and the lady I dealt with was very helpful, however upon arrival we were greeted friendily but when we explained what we were here for there seemed to be confusion as to what it was and seemed to be only booked in for a file+paint fingernails which we now couldn't both have as were slightly late (due to traffic) and we sensed slight annoyance from the staff within 5 minutes of arriving.
After this it was decided my mum would have the file and paint and I would have a mini hand massage and a quick file which we were happy with, but the nail polish that was used on my mum seemed to be gloopy and therefore left a lumpy uneven result.
Next, we headed into the spa after a while letting nails dry and we enjoyed the experience very much, we came out to pay and there were no staff to be seen and a sign telling us to use a phone for assistance which was nowhere visible to use, we looked round the corner and a lady was there, she came and took payment after I had to tell her which spa day it was as it obviously hadn't been logged into the computer, so I nearly got charged for something dearer than expected.

I wouldn't rush back here in the future, however am not complaining about the facilities, just the way things were dealt with.