I booked a room with this hotel through Expedia. D...

I booked a room with this hotel through Expedia. Due to complications with my husband work we were unable to take the trip and had to cancel. The management at this hotel was not at all understanding. They refuse to refund our room, and were very rude about it. Apparently you cannot be human and make a mistake or change your mind when booking with this hotel. Please be cautious. If I did not file a claim with my bank I would have been out $770. I am going to avoid staying at Hyatt due to this experience.