D Cubert

Review of The Briarhurst Manor

My other half and I ate there yesterday (Jan 23, 2...

My other half and I ate there yesterday (Jan 23, 2021) and had a mixture of feelings regarding the experience. Our server started out good, and appeared attentive (understand COVID rebounds with getting back into the swing of things) but after taking our order, it went unexpectedly. Wait times in between the five course amounted to a total experience of 2 hrs with 20 minutes in between being complete.

We ended up getting a glass of wine, but took longer than expected to get the wine, which again, is fine. We weren t in a hurry and had no plans after dinner. Additionally, we only received 4 small slices of bread...haven t seen that before, but I thought nothing of it.

The food was worth the wait in the end, however was disappointed that the table across from us remain un-attend to after the patrons departed. It wasn t an overly busy evening, the worst of the experience came when we requested two bottles of Birthday Cake Moscato to go. Our server sealed the brown bag with staples and informed us to keep it secure until we got home (which we complied even though the bottles were unsealed .

Mind you we love 45 minutes away, so when we got home, to our surprise we had two bottles of wine, one which was the right one (HOWEVER...it was open and had been served prior to being given to us (mind you it is $40 a bottle from Briarhurr) and the other was not what we had ordered).

We called, spoke to the Head Chef to which he then returned our call and stated they would fix the issue today (Jan 24). We arrived at around 6:40 pm following an outing, only to be greeted with the host and informed the bar tender would be with us shortly. After 20 minutes of waiting and no resolve we then departed with the issue still unresolved. This is following haven spoken to the owner/manager earlier today to which she stated the staff would be made aware that we would by to pick up the bottles of wine we had originally purchased.

Listen, I understand COVID and getting back into the swing of things, however, with a $200 bill, little things such as 2 $40 bottles of wine being an easy purchase/easy fix. It s completely unacceptable to be lax in a business of customer service industry and fail to make an $80 mistake right as was discussed by all levels of management and have I m sorry from the hostess be the only thing we receive in return.