Ordered first time ever, a part for the right side...

Ordered first time ever, a part for the right side of the car. 3 months later ordered the exact same part for the other side ( they are the same rt. and lt.). Paid extra shipping fees and took longer and part is packaged wrong. Try and get a resolution from them. Only on line communications and now car is apart and a return/ replacement part won't be sent until return is reviewed and then 2-3 days. This will be my last purchase from a company that is this impersonal and doesn't take responsibility for an error on their behalf.