I have read recent negative reviews and I have to ...

I have read recent negative reviews and I have to say that my eperience has been completey the opposite. We have been with this emc for over 3 years and in that time I have been incredibly impressed with the efforts that FBEMC has put out through its mini/split heat exchange program. We have two that were installed at different times and each time I have been impressed with our savings, the process and the installers. This EMC's monthly newsletter, The Electrifier, has been great as a place to find things and a format for advertising.
I can't say enough good and have never had a bad interaction in their office or my home.
A few of the negative reviews seem to be based on things that we as consumers should address directly to our EMC. I'd be happy to be part of the Great Green Ask, in a letter to the newsletter perhaps?