They should improve customer service at the entran...

They should improve customer service at the entrance gates to the zoo. Especially a young man who is in a wheelchair is very heavy to attend. I understand that it must be exasperating to give the same instructions over and over again, but we must remember that we will have people we visited for the first time and our first impression was a bit unpleasant, the ones that reduced our discomfort were the animals, especially the penguins.