Lesley SAwyer

Review of Luxor and Excalibur Hotel and ...

First time in Las Vegas so I was ecstatic to stay ...

First time in Las Vegas so I was ecstatic to stay and experience the "strip life". Check it was a breeze , if only check in was close to the main entrance. I almost got lost up escalator, around this corner and on the other side of the building. Mask are required which is very weird. If im at a bar I need mask an can only remove if my glass is to my lip. But I can walk around all day smoking without one. We reserved a suite which was a great price and very spacious. My only issue was the drain im the shower didn't drain at a reasonable time. I had a flood of water I was wading in. I just turned of water mid shower to soap up and to let some water drain, and turn on to rinse. A little disappointed. We also reserved a cabana at the pool and when I called to talk to some about my reservation she told me a check in time. So I woke up early the following day but had to wait because the pool didn't open until later. Please make sure your employees know the correct information they are giving to guest. After returning to the pool to enjoy our cabana we had our own personal person to explain everything including mask and the time the pool closes. We were told as long as we we're in the cabana eating, drinking and smoking we didn't need our mask only while walking around. Mask were not permitted in the pool. About five minutes after another worker walking around with a box of mask came to our cabana to tell us we need mask on, which made no sense, since our server told us the rules... again please make sure all works know what we can an can't do it very confusing for the guests. Overall it was an ok hotel, I've stayed at better.