Rita Hedden

Review of Casey Services, Inc.

I was impressed with Casey's the first time we dea...

I was impressed with Casey's the first time we dealt with them - they answered a call on Thanksgiving weekend and walked my hubby through a repair over the phone to get our heating system running. We felt we had found a great local service to patronize.

So when the issue happened again a couple weeks later, we had them come out and replace a pump and condensation tank that was failing. The tech arrived as promised and the job was done quickly. My husband, however, was quite surprised at the cost - they charged $280+ for a $43 part; the labor charge was reasonable, but the part? So, all in all, a $350 bill. That's quite a mark-up. On top of that, when my husband called to find out the part number and brand (for our records), he was told the tech would call back but the tech never bothered to return our call. That's almost as upsetting to me as the bill - ignoring a customer is not good service.