Why have I been on the phone for 45+ minutes? Not ...

Why have I been on the phone for 45+ minutes? Not only have I been waiting nearly an hour now, but was sent the completely incorrect dress and wrong size that I needed to wear for a wedding this weekend, and now I m having trouble reaching customer service to correct this issue. I understand that the whole covid 19 thing has bogged things down, but quality of services shouldn t be like this. I really wanted this dress as I am the maid of honor/witness for this 5 person ceremony :(