BOB BOB

Review of Sofitel T5

Location for our transit to Canada was good. Din...

Location for our transit to Canada was good. Dining fare in main dining room was outstanding.
however there were issues with double booking of 2211 which was a disturbance as well as the following 0400 hr wake up call the double booked persons. Through the efforts of my wife at this early hour your staff was able to get the wake up message to the RIGHT people. Now we mentioned that to the duty manager upon departure .. He said he would take it up with his boss to see what amends could be done on our behalf.
Since we were in a hurry to make our flight we couldn t spend time discussing this. As Well since the room was also prepaid by our Travel agent any recompense at our departure would have been awkward.
However this experience and my comments will be passed on to our travel agent.