Marc Dubin

Review of Bond Factory

I'm a firm believer in giving credit when credit i...

I'm a firm believer in giving credit when credit is due. More often than not we find ourselves in a dark place with customer service reps when we reach out for help, and as a result more posts speak about complaints rather than praise. This exchange blew me away... My sons bought me a fire table last Father's day. I loved it! I used it that fall and into the early winter, finding it a warm, attractive and functional replacement to the patio heater I tossed last year. I even had a custom piece of plexi made for it to cover the top so the weight of the snow that fell would not fall into the center. After uncovering it for use this year I noticed the paint had worn in patches on all four sides. There were white spots in numerous areas along the table top as well as the base. The fire table was kept outdoors all winter, however covered and off the patio stone floor. After only 1 winter there should not have been that much wear and tear noticed after only 1 seasons' use. I called Bond, solely looking for some touch-up paint to cover up the spots that had prematurely weathered. They had asked me to provide photos of the worn out areas so they could submit to their warrantee department (even though "technically" out of the 1 year warrantee period. They did and came back to me 2 days later with a replacement offer. No questions asked and did not even want the old table back. While I was thrilled with the offer, I expressed concerns that it might happen again and did not want to go through this yet again. They explained that they had upgraded the paint and sealent used and do not expect a reoccurrence of this type of issue. All exchanges were via email. Each exchange was prompt, all personnel were courteous, knowledgeable and quite frankly blew me away. Kudos to Bond Manufacturing. I was looking for touch up paint and received a brand new fire table. Nice job!