Rick Bain

Review of Lincoln Lightouse

From a tenants point of view.

From a tenants point of view.

Lighthouse Property Services is a branch that i can safely say that i will not be using again.

We were constantly met with empty promises of returned calls, and e-mails, from both the branch manager and those beneath him. The branch manager was arrogant, and cocky with his approach to both my wife and i, and conveniently never available in the office, when we chased after his unreturned calls. The time keeping of the staff was shocking, to the point where we were left waiting for an hour after our allotted appointment time, for the representative to take over the property on our departure.

Advise for ALL tenants when using this company, when taking over the property, make sure you yourselves take photos of the property and make sure that anything you bring to the representatives attention within the house, is noted down on the tenancy takeover sheet, and not at their convenience, as this as we found out is not done. On checking out of the property, again take your own photographs of the property to use as evidence against securing your deposits back.



I could go on all day with many more numerous problems accounted, but i may be here a while, so i will leave it as it is above.

Lighthouse might be all singing and all dancing for the Landlords, but for tenants this company gets 1 star, and that is only because i am unable to rate it any lower.

In response to the below reply:

Yes i 100% agree that they came to the correct decision, as we (the tenants) were correct in our argument over the charges, (minus the carpet as we overlooked the animal part of the contract), however this would have all been avoided if the work done by Lighthouse Property services had been adequate and on the ball in the first place! It also does not explain the poor customer services which both my wife and myself met with through your agency on numerous occasions.