Michel Condoroussis

Review of Birks & Mayors Inc.

This place has some really nice jewelry and we alw...

This place has some really nice jewelry and we always try to buy from Canadian stores when we can, but sadly they do not meet the service or quality I would expect from a high end jeweler. Their service is really bad, you feel like you are at a used car lot as they push financing plans at you and rush you to make a choice by throwing numbers at you concerning cut, size and other diamond aspects without taking the time to help you understand or determine what you like. These are large purchases that require great service and can lead to many future purchases. We bought our wedding band there with a plan to buy a matching engagement ring later but after the service we received we were hesitant to go back. Then when a diamond fell off the band about 1 year later and we were told it was not covered by any guarantee, we had to pay to replace it. They don't even stand behind their products. A wedding band is meant to last a lifetime but cannot even last a year and my wife is very careful with it, never has she had any piece of jewelry damaged. Now that Tiffany is down the street I hope Birks will up their game as it would be nice to have a reputable Canadian jeweler around. We will be going to Tiffany for the foreseeable future though as their service is as good as it gets (yes even in their Montreal store) and everything we have bought from them is still in great shape.