Jesse Souter

Review of Giovanni's Italian Cuisine

I took my two children to eat dinner this evening,...

I took my two children to eat dinner this evening, 04/22/21. I hesitated to stay / try to go in when I saw that the parking lot was almost completely full. Cars were pulling in left and right. Against my better judgment, the kids and I went inside. It was dinner time and we were hungry. We had already driven from the far end of Clear Creek Rd (near the airport) specifically to eat there. As we went in, I noticed lots of people coming in , which I overheard was for a military hail and farewell. There was also a party of 8 waiting, but they were seated within just a few minutes of us walking in. The young lady at the hostess stand was clearly VERY overwhelmed and confused. She asked me how many in my party and I told her there were three of us. She asked me to give her a minute, which was completely understandable and not a problem. Obviously they were busy, so I was trying to be understanding. After a few minutes, she said that she had a table for us and started to walk us to said table. All of a sudden she stopped and said that it would be another minute, proceeded to walk us back to the waiting area / lobby. Meanwhile, a party of four came in, and was seated within a minute or two. After waiting a few more minutes, the hostess then asked for my name to put it on their list. At this time, there was nobody else waiting in the lobby area. I gave her my name and phone number. She did not give me any sort of time frame for the wait. After several more minutes, I asked her if she could tell me how long the wait would be. At this point I didn t think it would be very long since there was nobody else waiting. She then tells me that it will be AT LEAST 30 MINUTES (or more)! My children and I left. The level of confusion and lack of information / customer service was totally unacceptable and very unprofessional. We will not be returning or recommending Giovannis. After living in the area for 8 years now, a loyal customer has been lost!