Paige Nemeth

Review of Huawei Canada

Terrible experience with Huawei. Purchased a bran...

Terrible experience with Huawei. Purchased a brand new Matebook X Pro Laptop 256GB last May from the Microsoft store for $1,630. Started experiencing hardware issues two months after purchase ...laptop would not turn on periodically, non-stop reboot cycle. Had countless interactions to fix the device with Microsoft; even had it sent out to Huawei for repair in December which took 5 weeks and the issue was not fixed properly and I started to experience the exact same problem 3 weeks later. All Microsoft stores were closed due to Covid for months and the locations in Toronto are closed indefinitely. Reached out to Huawei on July 22nd to have my device shipped to them for repair. They presented me an estimate of $728.85 to repair my device out of pocket because it's now out of warranty due to a "defective mainboard". If I do not want to pay the $728.85 (the device is only worth maybe $900 at best) it is $35 just to get the laptop back.
A year and a bit later, with documentation of the issue with this product since I bought it, and they won't do anything for me after being on the phone with customer service for about an hour. Spoke to supervisor Adrian V (wouldn't provide full last name), and no solution was provided.
STAY AWAY FROM HUAWEI. Buy yourself a product from a company that actually cares about their customer, and has OUTSTANDING (not mediocre at best) customer support.