Cheryl Hooker

Review of InterContinental Wellington

Absolutely disgusting. Chose to stay here for my w...

Absolutely disgusting. Chose to stay here for my wedding night. Booked in December for one night. Paid when I made the booking in December. Upon departure in march they charged my card again. I let them know straight away they double charged me and the customer service representative gave me a careless response saying "oh that will be refunded in a couple of days". Feeling exhausted, having just got married the night before, I didn't question it further. Seemed like a normal thing they did. A couple of days after, going into honeymoon mode I get an email saying they are not refunding me as I didn't check in!!!! Not only that, but when I called to clear everything up I was passed on to four different people where I had to explain the whole scenario over ten times. Not exaggerating. Then a manager came to the phone saying "who's this"not even introducing herself. I then spoke to the person who sent the email who explained they would give me a discount???? But what for. You charged us twice. Then spoke to another manager who said " well because it was your wedding night we will refund you but you booked two rooms" ???? I then had to forward email confirmation that I asked for one room. Finally got a refund and not even a formal apology. Should have refunded me the whole amount. My dad used to stay here but he won't now. Neither will his friends or mine. Not a good way to start our married life together. Absolutely disgusting. Will keep sharing as I'm so so disappointed.