I have been trying to reach someone to help with m...

I have been trying to reach someone to help with my seldom used stage pole that has been wobbling dangerously and I have been getting almost no response. I had a tech call me once and treat me like I didn't know how to set up my pole and didn't give me an email to send a video of how janky the pole is acting. I have had no response since then and it has been a week.