Beverly and Scott,

Beverly and Scott,

After 6 years of being a Big O customer, we are moving our business to another car dealership. Jason and I are sad to report this event, but we have been left with no other options at this point in time.

I am taking this opportunity to inform you of details that have led to this decision. As a business that advertises across local tv stations and Christian radio, the feedback of our experience should be welcomed. Jason and I have owned Jeeps for the last 16 years. We have taken pleasure in our vehicles and were looking forward to remaining Jeep owners in the future.

Jan 10, 2016, I began to experience car issues where my car would not crank and I was left stranded without a working vehicle. This caused me to reflect on females that do not have a husband or family that can help out in situations like this and I immediately felt concerned for their safety.

Jason and I were able to finagle my car on two of these occasion to get it to work. After the third time, on Feb 6th, I became stranded again. Once my car did start I drove to Big O for service. After replacing the ignition key, a week later, Feb 13th, I became stranded again. After having my car in your Parts and Services department Sat-Wednesday of this week, your technicians were unable to diagnosis or correct the problem. Through research on-line with Jeep Commanders and other previous Jeep Commander owners we heard similar stories of car issues. On-line there were suggestions on how to fix problem, yet your staff could not duplicate the problem(s) I experienced and therefore nothing could be resolved.

I picked up my vehicle yesterday and was not even off the lot and my check engine light came on. This has led to the decision to remove our loyalty from Big O.

I hope this correspondence encourages you to look into opportunities to train, re-train, or come up with better solutions for your staff to fix car issues.

Regards
Jason and Wendy M.